Delivery, RETURNS & EXCHANGES

We really hope that you are happy with your order but, if you are not, we are happy to refund or exchange items. All we ask is that you return them to us unworn, unwashed and with all the original labels, within 30 days. We will process returned items within 10 days of them arriving to our warehouse.

Postage and packaging must be paid for if you are returning an item for a refund. 

If your are exchanging an order postage must be paid for and then you will receive a refund (to the original card that you paid with) for the standard postage cost (UK customers only) 

Please note:

Please ensure that all parcels are securely sealed and are only returned on a standard mail service and always obtain a certificate or receipt of posting. We are unable to accept parcels that have been returned to us via a courier service, insured postal service or any other service that requires a signature upon receipt.

HOW TO SEND YOUR RETURN

Package up the items you wish to return securely in a box or jiffy bag. Please include the order form from your original package as this will have your name address and order number on there.

If you have misplaced your order form please put a note in your return parcel with your your order number, name, address (and reason for return. This can be hand written, we don’t need anything fancy!)

Please send your return package to: 

Runtrapel
68 Russett Avenue
Nuneaton
Warwickshire 
CV11 6YW

If you are returning from overseas, please mark your package as clearly as possible RETURNED GOODS, not forgetting to pay your return postage. For parcels sent from overseas we do not refund the postage incurred. 

UK STANDARD DELIVERY

  • Your order will be delivered in 2-5 days.
  • We will dispatch your order as soon as possible from our warehouse.
  • We will send your order using the Royal Mail Standard delivery. 
  • Royal Mail parcels are generally delivered with your normal post.
  • A signature on delivery is not required

*Delivery times and dates are subject to our service provider Royal Mail.

DELIVERY CHARGES

UK Standard Delivery – FREE 

Europe – £6.00

International standard delivery – £12.50 

(Delivery over £100 is FREE) 

INTERNATIONAL DELIVERY

  • All international orders are sent by UK Royal Mail Air Mail service.
  • This is not a tracked service, so a tracking number won’t be provided.
  • Customers in Europe should add a further 5-10 working days and customers outside Europe should add a further 10-15 working days to the UK standard delivery dates.

Customs & Import Duties

If you live outside of the uk, our international customers may be subject to local customs or import duties that will need to be paid before your lovely new items can be delivered to you. As these vary by country, including EU countries from 1st jan 2021, we aren’t able to predict, or influence, what fees may be applied. Your local customs office should be in touch once your order reaches them to let you know more details.